Brags Returns & Refunds Policy
Effective Date: 1 April 2026

Brags.co.uk is a multi-seller marketplace operated by Brags & Partners Ltd (“Brags”, “we”, “our”, or “us”). This Returns & Refunds Policy explains how returns are handled on the platform.

1. Marketplace Structure

Brags acts solely as a platform provider.

  • All products are sold by independent third-party sellers

  • The contract of sale exists between the customer and the seller

  • Brags is not the seller of any products listed on the platform

2. Responsibility for Returns

All responsibility for returns, refunds, and exchanges lies solely with the individual seller.

Brags:

  • Does not process returns

  • Does not issue refunds

  • Does not accept returned goods

  • Is not responsible for return disputes or outcomes

Customers must contact the seller directly via the platform to request a return.

3. Seller Return Requirements

All sellers on Brags.co.uk are required to:

  • Offer a minimum 30-day return period from the date of delivery

  • Comply with all applicable UK consumer protection laws, including the Consumer Contracts Regulations

  • Clearly state their return policy on product listings

  • Provide a valid UK return address

4. Return Conditions

Return eligibility and conditions are determined by the seller, but must comply with UK law.

Typically, items may be returned if:

  • They are unused and in original condition

  • They are returned within the stated return period

Certain items may be exempt from return where permitted by law (e.g. perishable goods, personalised items).

5. Refunds

Refunds are the sole responsibility of the seller.

Sellers must:

  • Process refunds within a reasonable timeframe

  • Use the original payment method where possible

  • Comply with UK legal requirements

Brags does not process or guarantee refunds.

6. Returns and Amazon Fulfilment (MCF)

Where a seller uses Amazon Multi-Channel Fulfilment (MCF):

  • The seller remains fully responsible for all returns and refunds

  • Returns may be handled either directly by the seller or via Amazon’s systems

  • Brags is not responsible for any issues, delays, or costs associated with third-party fulfilment providers

7. Disputes

Customers should first contact the seller directly to resolve any return or refund issue.

Brags may assist in facilitating communication, but:

  • Brags does not act as a party to the transaction

  • Brags is not responsible for resolving disputes

  • Final responsibility remains with the seller

8. Contact

For return requests, customers must contact the seller directly via the product page.

For general platform enquiries:

Brags & Partners Ltd
Email: support@brags.co.uk