Brags.co.uk Return Policy

At Brags.co.uk, we want to ensure you have a smooth and hassle-free shopping experience. We offer a return policy for items purchased through our marketplace, with the following guidelines. Please read carefully to understand how to return items and what to do if you encounter an issue.

1. Returns for Items Shipped by Brags

Items marked as “Shipped by Brags” are handled and dispatched directly by us. If you wish to return an item, you can do so by following these steps:

  • Eligibility: Items must be returned within 30 days of receiving the order.
  • Condition: Items must be returned in their original condition, unused, and with all packaging intact (including any tags or accessories).
  • Return Process:
    1. Log in to your Brags.co.uk account.
    2. Visit the Orders section and locate the item you want to return.
    3. Follow the steps to request a return. If the return is approved, you will be provided with return instructions.
    4. Ensure the item is securely packaged and send it back to our warehouse.

We will process your refund once we receive the returned item. Refunds will be issued to the original payment method.

2. Returns for Items Shipped by Sellers

For items that are shipped directly by the sellers on Brags.co.uk, you will need to contact the individual seller to process your return. These sellers may have different return policies, but the following applies:

  • Eligibility: Items must be returned within 30 days of receiving the order, unless otherwise specified by the seller.
  • Condition: Items must be unused, undamaged, and in their original condition, with packaging intact.
  • Return Process:
    1. Visit your Brags.co.uk account and go to your Orders section.
    2. Find the relevant item and click Contact Seller.
    3. Request a return or refund directly from the seller. If the seller has specific return instructions, please follow them carefully.
    4. The seller will provide you with their return instructions and may arrange for return shipping at their discretion.

Please note that sellers may have their own criteria for returns and refunds. If you cannot reach a satisfactory resolution with the seller, you may contact Brags.co.uk for assistance.

3. Return Exceptions

  • Non-returnable Items: Some items may not be eligible for returns, including but not limited to perishable goods, hygiene products, and items marked as non-returnable at the time of purchase.
  • Damaged or Defective Items: If your item arrives damaged or defective, please contact the seller (or Brags.co.uk if the item was shipped by us) within 7 days of receiving the product. The seller or Brags.co.uk will arrange a return or exchange, as applicable.

4. Refunds

Refunds are typically issued to the original payment method used for the purchase. If your return is accepted and processed:

  • Brags.co.uk will refund you once the item is returned and inspected.
  • Seller Returns will be refunded by the seller once the item has been returned and inspected as per their policy.

5. Return Shipping Costs

  • For Brags.co.uk shipped items, return shipping is free for items returned due to error on our part (e.g., damaged or defective goods). For all other reasons (e.g., change of mind), the customer may be responsible for return shipping costs.
  • For Seller shipped items, return shipping costs will be determined by the seller. Please refer to the seller’s return policy for details.

6. Exchanges

Currently, we do not offer direct exchanges. If you would like to exchange an item, please return the item and place a new order.

7. Contacting Sellers and Brags.co.uk

  • For issues related to returns or refunds for seller-shipped items, please contact the seller directly via your Brags.co.uk account.
  • If you need assistance with Brags.co.uk shipped items or if you cannot resolve an issue with the seller, please reach out to our Customer Service team at support@brags.co.uk.

This return policy ensures clarity for your customers and aligns with both Brags.co.uk operations and the multi-seller marketplace model. Let me know if you’d like to modify any parts of it or if you have any additional details to include!