Brags & Partners Ltd (trading as Brags) Seller Policy

Thank you for choosing to sell on Brags.co.uk. This Seller Policy outlines the rules and guidelines that third-party sellers must follow when listing and selling products through our platform. By selling on Brags.co.uk, you agree to comply with these policies, as well as our Terms and Conditions, Privacy Policy, and other relevant guidelines.

1. General Seller Responsibilities

  • Legal Compliance: As a seller on Brags, you are responsible for complying with all applicable laws and regulations, including UK consumer protection laws, product safety standards, and data privacy regulations.
  • Accuracy of Listings: You must ensure that all product listings are accurate and truthful. This includes providing clear, accurate descriptions, prices, images, and specifications. Any misleading or false information could result in your account being suspended or terminated.
  • Inventory Management: You are responsible for maintaining an accurate inventory and ensuring that items are available for sale. If you are unable to fulfill an order due to stock issues, you must promptly notify the customer and provide them with appropriate options (e.g., a refund, a similar product, etc.).

2. Product Listings

  • Product Eligibility: You can only list products that are permitted for sale on the platform. We do not allow the sale of illegal, counterfeit, or prohibited items. If you are selling restricted or regulated products, you must comply with all relevant UK regulations, including age restrictions and licensing requirements.
  • Product Information: All listings must contain complete and accurate product details, including:
    • A detailed and truthful product description
    • High-quality images that clearly represent the product
    • Correct pricing, shipping, and return policies
    • Clear and accurate categorization of the product
  • Branding and Copyright: Ensure that your listings do not infringe on any intellectual property rights, including trademarks, copyrights, or patents. You must have the right to sell and distribute the products you list.

3. Order Fulfillment

  • Timely Shipping: As a seller, you are responsible for ensuring that your orders are shipped on time. You must dispatch orders promptly and provide accurate tracking information.
  • Shipping Costs and Methods: You must specify shipping costs and methods for your products. If you are using third-party couriers, it is your responsibility to ensure that shipping is reliable and the delivery times are accurate.
  • Packaging: Products should be properly packaged to avoid damage during transit. Sellers should ensure that products are delivered in a condition that meets customer expectations.

4. Customer Service and Communication

  • Customer Queries: You must respond to customer inquiries promptly and professionally. This includes answering questions about products, providing order updates, and resolving any issues that may arise.
  • Returns and Refunds: You are responsible for managing returns, refunds, and exchanges in accordance with UK consumer protection laws and our Return Policy. Be clear in your product listings about your returns policy and ensure you comply with it.
  • Customer Satisfaction: It is essential to maintain a high level of customer satisfaction. You must handle customer complaints and issues in a courteous and timely manner to resolve any problems that arise.

5. Pricing and Fees

  • Competitive Pricing: Pricing for products must be competitive and reflect the quality of the item being sold. We encourage fair pricing, transparency, and adherence to UK pricing laws.
  • Fees: By selling through Brags, you agree to pay applicable fees, which may include a commission on each sale, listing fees, or other platform-related charges. These fees will be detailed in your seller account and are subject to change.

6. Returns and Refunds Policy

  • Seller Returns Policy: You must clearly specify your return policy for each product listed. You are responsible for managing returns, refunds, and exchanges in accordance with UK consumer laws, including offering refunds for defective products or in cases where the customer exercises their right to cancel under the Consumer Contracts Regulations.
  • Eligibility for Refund: You are expected to issue refunds in a timely manner for any returned items, providing customers with a satisfactory resolution in accordance with the law.
  • Defective or Damaged Items: If a customer receives a defective or damaged item, it is your responsibility to offer a solution, such as a refund, replacement, or exchange.

7. Advertising and Promotions

  • Promotions: Sellers are allowed to run promotions, discounts, or sales events. However, these must be clearly stated, including any terms and conditions that apply. You must ensure that discounts or offers are not misleading or in violation of UK consumer laws.
  • Advertising Compliance: Any promotional materials you provide, including images and descriptions, must be accurate and not infringe on the intellectual property rights of others. All advertising must comply with UK advertising regulations.

8. Marketing and Product Promotion

  • Marketing of Products: By submitting your products to Brags, you agree that we have the right to market and promote your products across various online and social media platforms, including but not limited to Facebook, Instagram, TikTok, and other digital platforms. Brags may use product images, descriptions, and pricing information to advertise and promote your products to a wider audience.
  • Advertising Efforts: Brags may run paid or organic marketing campaigns on external platforms, including social media, to enhance product visibility and drive traffic to the marketplace. These efforts may include product highlights, promotions, or advertisements that showcase your listings.

9. Seller Performance and Penalties

  • Performance Standards: We monitor seller performance to ensure that products are delivered on time and customers are satisfied. Poor performance, including delayed shipments, high return rates, or customer complaints, may result in penalties, including suspension of your seller account.
  • Account Suspension: Brags reserves the right to suspend or terminate your account if you fail to meet performance standards, violate our policies, or engage in prohibited practices. We will notify you of any action taken and allow you the opportunity to resolve issues when possible.

10. Seller Reviews and Feedback

  • Reviews: Customers may leave reviews and feedback on your products and service. These reviews are important to your seller reputation. It is your responsibility to monitor and respond to feedback in a professional manner.
  • False Reviews: You must not engage in any practices that manipulate reviews, such as offering incentives for positive feedback or submitting false reviews for your own products. Any such actions will result in account suspension.

11. Suspension and Termination of Seller Accounts

  • Suspension: Brags reserves the right to suspend or remove your seller account at any time if we believe you have violated this Seller Policy, our Terms and Conditions, or any applicable laws.
  • Termination: If your account is terminated, you will no longer be able to list products or conduct sales on the platform. You will also be responsible for fulfilling any orders that have already been placed before the termination.

12. Dispute Resolution

  • Disputes: If a dispute arises between you and a customer, you are encouraged to resolve the issue directly. If necessary, Brags can assist in mediation, but the responsibility for resolving the dispute lies with the seller.
  • Legal Compliance: Any disputes relating to your account or your products must be resolved in accordance with UK laws.

13. Changes to the Seller Policy

Brags reserves the right to update this Seller Policy from time to time. You will be notified of any significant changes, and it is your responsibility to review the updated policy regularly. By continuing to use our platform, you agree to comply with any revised terms.

14. Contact Us

If you have any questions or concerns regarding this Seller Policy, please contact us at:

Brags & Partners Ltd (trading as Brags)
Email: sellers@brags.co.uk
Address: 71 – 75 Shelton Street, London, WC2H 9JQ, United Kingdom